Addam is designed to analyze internal and external information to track user behavior and support decision making at the management level, with the integration of Addam you will be able to:
(i) Analyze and interpret of PQRS that enter the company, identification of patterns and characteristics in common of users,
(ii) Geolocation of PQRS to identify the most affected areas,
(iii) Analysis of exogenous information such as social networks, search engines to establish the level of customer satisfaction and reputational risk in the community.